Effective Date: 01 January 2026
Company Name: ARTICQO LTD
Company Number: 12128000
Registered Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Website: articqoltd.com
Email: articqoltd@gmail.com
1. Overview
At ARTICQO LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with this policy and applicable UK consumer laws.
2. Right to Cancel (UK Consumer Contracts Regulations)
Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have the right to cancel an order within 14 days of receiving the goods, without providing a reason.
You then have an additional 14 days to return the item(s) after notifying us of cancellation.
To exercise your right to cancel, please contact us at:
Email: articqoltd@gmail.com
3. Eligibility for Returns
To qualify for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging where possible
- Proof of purchase or order confirmation must be provided
- Returns must be requested within the applicable return period
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
The following items cannot be returned unless faulty or damaged:
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Items damaged through misuse or improper handling
- Hygiene-related items that have been opened or used
5. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Description of the issue
- Clear photos of the item and packaging
If approved, we will offer a replacement, repair, or full refund in accordance with your legal rights under the Consumer Rights Act 2015.
6. Refunds
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Original shipping costs may be refunded where required by UK law.
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
- We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
8. Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, contact us at:
9. Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account again
- Contact your card provider or bank
- Contact us at articqoltd@gmail.com
10. Contact Information
If you have questions regarding this Return & Refund Policy, contact:
ARTICQO LTD
167-169 Great Portland Street, 5th Floor
London, England, W1W 5PF
Email: articqoltd@gmail.com